Best known for its signature products, our client is a multinational luxury leather goods company.
Responsibilities:
* Will be responsible for overseeing their retail stores operations
* Motivate and coach store associates to achieve the company objectives and KPIs
* Plan and improve sales performance to meet the sales forecast and budget
* Manage stores expenses to maximize the opportunities for Store Operations Profits, by monitoring retail wages, reduce wastage and shrinkage, managing discounts
* Work with all functional directors to implement and execute strategic business plan
* Handle customer complaints and enquiries
* Manage and monitor the cash and payment systems in accordance with company policies and procedures
* Monitor and implement store merchandising layout and customer traffic flow so as to maximise sales, customer satisfaction and brand image
* Prepare and monitor all operations reports as required
* Manage upkeep and conditions of all equipments, fixtures and facilities of store premises
Requirements:
* Bachelor degree or related disciplines
* At least 5 years experience in retail store operations and management in China
* Extensive experience in leading effective teams to achieve sales target and company objective
* Excellent communication skills in both English and Mandarin will be ESSENTIAL
