Technical and managerial guidance to various Sales Engineers assigned to a specific account
RESPONSIBILITIES:
Specific functional tasks:
Work with the Account Director on selected target account opportunities within the assigned account to identify revenue opportunities within those accounts
Coordinate and provide technical support to ensure that we are selected to provide proposed solutions or services
Develop and present product and applications slides to potential customers
Respond to technical Bids, RFI's and RFP's
Hands-on ability for PoC
Provide high-level network architecture
Capable of designing demos and integrating applications, as well as installing and performing system integration of various telecommunications and data equipment
Work with Professional Services to validate customer architecture
Interface with our Product Marketing and be the conduit for customer feedback
Manage post-sales efforts:
Oversee / coordinate installation of production equipment
Oversee EF&I, network testing and Acceptance Test Plans (as applicable)
Manage customer certification testing processes, and interface with customers and our engineering as issues arise
Monitor bug fixes, and feature development in code releases
Conduct on-going technical presentations to various organizations within the assigned account to uncover future opportunities and to strengthen the business relationship
Ensure that the relationship between our company and the assigned account is strong
Conduct technical reviews to ensure our company is meeting individual customer needs
Oversee all Pre- and Post-sales SE efforts within assigned account(s)
REQUIREMENTS:
Qualifications & Skills:
Thorough understanding of telephony concepts from a carrier perspective and thorough understanding of voice over IP standards, applications, and practices
SS7, CAS, ISDN and Telephony services
IP routing, UNIX and Database
SIP, MGCP, Megaco, H.323, XML
VOIP, xDSL and other Voice Technologies
Experience with IAD's
Wireless for LTE, 3G, Pico Cell, Femto Cell
IMS Architecture and Protocols
Proven sales experience selling to the large Telco carriers e.g. PCCW
Self starter with excellent communication and presentation skills
Excellent command of English and Mandarin speaking and writing and negotiating
Accomplished at Visio, Excel, Word, and PowerPoint
BS + minimum of 7 years of related work experience
