Based in HK and reporting to the Manager Sales Operations and Support
Enlarge client base and increasing product penetration among our clients
Sales support and administration to a team of Account Managers and Sales Managers
RESPONSIBILITIES:
New contract and renewal contract management and administration (preparation, execution and record retention). Management and advance preparation of upcoming sales and renewals ensuring control and compliance with our client’s terms and conditions
Enabling clients and those on trials to access electronically delivered services in a timely manner
Inputting into the database, quality control, and supplying client with access details
Forecasting- Assist with maintenance of the forecasted sales data
Client Service- Maintains a high level of customer care, follow up invoice changes / problems, product queries, maintain contact details, and follow-up opportunities. Liaise with Finance, Collections, Sales Administration and Client Service Desk to ensure client queries are completed to high level of satisfaction
Database and Records management- Maintain accurate data in database throughout the sales cycle; ensure consistency and accuracy in managing trials, clients and prospects. Ensure all contracts are recorded electronically with signatures
Reporting- Provide any required reporting by running / building report queries to meet requirements. Can include reporting of usage stats, trials, pricing and clients. Ad-hoc reporting to management of renewal status
Local support for user meetings and training seminars
Ad-hoc general administrative assistance as required
REQUIREMENTS:
Bachelor’s degree desirable- Specialization not necessary but finance background helpful
Relevant administrative experience preferably within marketing / financial environment
Previous experience of finance or sales industry would be advantageous but not required
Well developed IT skills, particularly Outlook, Word and Excel required; PowerPoint and Access desirable
Experience with CRM applications advantageous; strong Client Care orientation - ability to relate to/identify client needs
Ability to build strong professional relationships at all levels
Attention to detail, highly organised and efficient with ability to work to tight deadlines and using own initiative without close supervision
Good written and verbal communication skills; ability to troubleshoot and problem solve
Excellent interpersonal skills and strong record management
Fluent English is essential
If you meet the above criteria, please do not use quick reply button, and send your detailed CV in strict confidence to kevinyuen@connectedgroup.com. This position is urgent- please include your Current/ Expected monthly salary or your application will not be considered.
Please remember to include your customised cover letter stating exactly how your work experiences meet our client’s job description.
Our client will offer an attractive salary package with comprehensive benefits to the successful candidate; this position also offers excellent career prospects with a global organization. We regret to inform you that only short listed candidates will be notified.
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