Reporting directly to the General Manager, the Retail Manager will be responsible for the brand’s boutiques in Hong Kong and leading a team of almost 100 people.
Responsibilities
Oversee the retail outlets to achieve sales target and key performance indicators
Motivate and lead frontline sales staff to achieve sales targets whilst providing top notch customer service
Maintain high standards in daily operations which are in adherence to the brand’s requirements and image
Work with internal stakeholders such as visual merchandising, marketing, buying, human resources and supply chain to ensure smooth running of all boutiques
Regularly evaluate current retail procedures to streamline or improve daily operations
Be involved in recruitment of retail staff and identifying training needs.
Requirements
Minimum 10 years of retail experience either within the luxury or high street labels with at least 3 years in a management capacity
Proven track record as an excellent team manager and achieving / exceeding targets
Proactive and independent individual who enjoys working in a team environment
Strong communication and presentation skills in English, Putonghua and Cantonese.
