Agilent's Life Science/ Chemical Analysis Group (LSCA) is a leading provider of analytical instrument systems that enable customers to identify, quantify, analyze and test the molecular, physical and biological properties of thousands of substances and products. LSCA has five sites worldwide: Waldbronn in Germany, Little Falls and Santa Clara in the USA, Tokyo in Japan, and Shanghai in China.
We are seeking an enthusiastic, people-oriented field Application Scientist to join a growing Field Applications Scientist Team supporting Agilent’s life science product portfolio. As an integral member of the Asia Pacific Sales team, you will be the primary technical contact for customers, providing technical guidance regarding Agilent Genomics products (both instrumentation as well as bioreagent), partnering with the sales team by delivering product demonstrations, customer trainings, and be responsible for all aspects of pre-sales and post-sales technical support. You will also be a key participant in the implementation of various marketing tactics by delivering technical presentations at conferences, workshops and creating marketing documents and competitive analysis.
Summary of Duties: - Conducts training and technical presentation on Agilent Genomics product portfolio to existing and potential customers. - Be responsible for all aspects of technical support for a full-range of Stratagene bioreagent portfolio by providing a prompt, professional advisory service and troubleshooting technical issues related to products, applications, experimental design, and data analysis. - Works closely with sales team and regional distributors by providing presales support via telephone consultation, on-site product demonstrations and customer visits. - Provides training and technical assistance to new and existing distributors. - Participates and supports regional conferences and customer-facing activities - Gathers, complies and disseminates regional competitive activities and market intelligence focusing on the bioreagent and consumable market - Creation of technical materials for training, customer-facing presentations, or other marketing and promotion activities - Responsible for all aspects of field implementation of beta testing for new systems and reagent products - Acts as a key contributor of customer and market feedback into Agilent to help guide continual development of products that more effectively address customers' needs.
Qualifications
- Minimum MS degree in Molecular Biology, Cellular Biology, or equivalent; PhD preferred - Solid technical knowledge in most common molecular biology techniques and working knowledge in QPCR, nucleic acid manipulation, protein expression, bioanalyser and microarrays in highly desirable - 5+ yrs hands-on bio-laboratory experience is a must - 2+ yrs industrial experience specifically in a customer-facing role providing pre/post technical support within a sales organization is a plus - Excellent communication and public presentation skills - Strong analytical and problem solving skills - Demonstrated ability to write technical or marketing documentation, create customer-facing presentations, and to analyze complex biological data and information - Solid team player with good self management, organizational and prioritization skills - Written and oral fluency in English and Chinese - Excellent computer operation experience (PC preferred) and familiar with applications such as Microsoft Word, PowerPoint, Excel, Outlook, and NetMeeting - Flexibility in working hours and available for up to 35% business travel within Asia Pacific region
