Responsible for implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively responds to potential equipment issues to prevent unplanned interruption of customers'' business. Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Serves as an internal resource on technical issues. May train other field engineers or customers. May calibrate equipment on-site for large volume customers.
Reduces broad concepts, business strategies into structured projects
Leads the delivery of engagements, identification of new business opportunities, programs; is the key technical contributor
Solves complex, high impact problems related to product availability; typically system/ solution focused
Qualifications
Bachelors or Master Degree or University Degree or equivalent. 2 years experience required; better to have up to 4 years related experience.
